How We collect your data
You may give us your Identity, Contact, Transaction, Profile and other Data by visiting our practice, by visiting our website, by filling in forms and by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- Purchase our products or services;
- Make an appointment in store or via the website;
- Subscribe to our service or publications;
- Request marketing to be sent to you;
- Enter a competition, promotion or survey; or
- Give us some feedback.
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Web cookies are small files which ask permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
How we use your personal data
- Book appointents
- Send reminders
- We do not share your details with any other party unless you have given your consent.
- Your information may be shared with our marketing department only if you have givern consent
We do not share your details with any other party unless you have given your consent. We usually keep information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Your information may be shared with our marketing department.
If you are booking an appointment we will collect information about you to ensure you are suitable for the treatment and possibly in advance of further treatments you have shown an interest in. In order for us to follow compliance procedures we may need to collect further information including images during your visit with us. We will not share this information with any 3rd Party and the information collected is for our purposes only.
How will we contact you?
We will contact you via email, SMS, or post to provide information regarding your appointment including confirmations, reminders or treatment information. You have the right at any time to stop this information or update your preferences to how you would like to be communicated to with reminders of your appointments. We would like to send you information about products and services of ours which may be of interest to you. If you are a current customer or if you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Ace Aesthetic Group. If you no longer wish to be contacted for marketing purposes, please update your preferences or simply unsubscribe electronically via any of the email or SMS messages which will always include an option to exclude yourself from receiving this material
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us on [email protected] You may ask us to correct or remove information you think is inaccurate.